Frequently Asked Questions

Foreign trade consulting means helping businesses plan and run export, import, customs, logistics, certification and trade strategy. The aim is to make foreign trade faster, lower-risk and more profitable for the company.

We offer export consulting, customs consulting, import and logistics, trade strategy, compliance and certification, and e-export and digital trade. See our services for details.

No. Our office is in Konya, but we work with businesses all over Türkiye. Most of the work runs by phone, email and online meetings, and documents are prepared digitally.

We serve 8 key sectors, including agriculture, cosmetics, plastics, defence, automotive, food, chemicals and technology, taking into account each sector’s documentation, regulatory and logistics needs.

In the first meeting we learn about your business, product and goals. We then prepare a roadmap for your needs and run the process with you step by step. To get started, get in touch.

First, your company needs to complete its foreign trade registration. Then the HS codes of the products you will export or import should be identified and the required documents prepared. Tergoex guides you through each of these steps.

The core documents are the commercial invoice, packing list, certificate of origin, transport document and, where needed, an insurance document. Depending on the product and destination, health certificates, quality certificates or conformity documents may also be required.

Weigh demand for your product, competitors’ prices, customs duties, free trade agreements and the country’s technical regulations together. Often the market that suits your product best, with the lowest barriers to entry, gives faster results than the biggest one.

Besides production cost, include packaging, inland transport, customs, freight, insurance and financing. Which of these you carry depends on the Incoterm you choose.

HS codes (GTİP in Türkiye) decide duty rates, trade policy measures and statistical tracking for each product. A wrong code can lead to duty differences and penalties. We offer expert support to identify the correct code.

Standard customs procedures usually take 1–3 working days. Loads selected for inspection can take longer. When documents are complete and correct, the process is much faster.

Import duty is calculated from the customs tariff rate set by the product’s HS code. VAT, special consumption tax where applicable and other charges are added. Preferential trade agreements can allow reduced rates with the right proof of origin.

The most common reasons are inconsistent information across documents, a wrong HS code, a missing permit or certificate, and loads selected for inspection. Checking documents and preparing permits before shipment reduces the risk of delays.

Before ordering, check whether the company is a manufacturer or a trader, its references, production capacity and quality certificates. Approving a sample and putting the specification in writing greatly reduces quality problems on delivery.

Incoterms are international rules that set out the split of responsibility, risk and cost between buyer and seller. Terms such as FOB, CIF and EXW define who handles freight and insurance. We help you choose the right one.

Sea freight suits large, non-urgent loads; road freight gives flexibility across Europe and nearby regions; air freight is fast but costly. Often the best solution combines modes depending on the cargo and delivery time.

The most common are advance payment, open account, cash against documents and letters of credit. Each carries a different level of risk for buyer and seller, so the choice should reflect trust between the parties and the size of the deal.

A letter of credit is a commitment by the buyer’s bank to pay the seller once specified documents are presented. It gives the seller payment security and the buyer assurance that the goods were shipped as agreed.

The main risks are payment, currency, transport and political risk. Letters of credit, currency hedging, cargo insurance and export credit insurance help keep them to a minimum.

CE marking is mandatory for certain product groups entering the European Union, such as machinery, electrical equipment, toys and personal protective equipment. The directives your product falls under decide the scope of the CE process.

Many buyers in the Gulf, the Middle East and Southeast Asia ask for Halal certification, especially for food, cosmetics and some chemical products. It should come from an accredited body recognised in the target country.

E-export means selling products directly to buyers abroad through digital channels. B2B platforms, marketplaces and a company’s own online store are the most common channels.

To reach wholesale buyers and distributors, B2B platforms such as Alibaba are a better fit; to sell directly to consumers, marketplaces such as Amazon are. Your product, price level and target country decide this.